How do I get my tracking code?

Tracking codes are emailed to you automatically once we ship your item. Please check your spam folder, or search your email for “Potter Upper”.
Pot orders normally ship within one (1) business day, unless you purchase on a Friday afternoon, a weekend, or a holiday.

 

When will my order ship?

Pot orders ship within one (1) to two (2) business days. Plants ship on Mondays and Tuesdays. Thank you for your patience. We are not responsible for any shipping delays.

 

What shipping method do you use?

For pots, we ship with UPS Ground or USPS Ground Advantage. For plants, you can choose between UPS 3-Day, UPS 2-Day, or USPS Priority Mail. We don’t ship plants using USPS Ground Advantage or UPS Ground.

 

Can I expedite shipping?

Please contact us with the relevant information, such as your address and the items you want to purchase. In general, expedited shipping doubles or triples the cost of shipping.

 

What to do if there are problems with my order?

Please contact us for damaged items (applicable for garden supplies only) so we can assist you. Depending on the circumstances, a refund or a replacement may be offered. Nevertheless, we always try to work with our customers to resolve any issue. For tissue culture plantlets and plants, we do not offer refunds, replacements, or exchanges. Please purchase plants at your own risk. Shipping is stressful for plants.