Return Policy
Plant accessories (pots, trellis)
We accept returns only after communication and acceptance by us. We must receive the product in its original, undamaged, unused condition within 30 days from the date of purchase. Please be advised that liquids are not returnable. You are responsible for the costs associated with the return. There is a 20% restocking fee for all returned items. Upon receipt of the returned product, we will promptly issue a refund to the account used for the purchase for the amount of the product, not including the original shipping.
Seed packets
No returns and refunds for personalized items. You can cancel your order. If we have not started creating your proof, we will refund you fully. If you cancel after receiving your first proof, a 20% cancelation fee will be charged.
Merchandise (tote bags)
You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time, have already been invested. At this point, it’s unlikely that a cancelation is possible.
For damaged items, please provide photo evidence and we will replace your item.
On Sale Items
All sales are final
Shipping Policy
Our shipping rates include a handling charge for our labor and materials to protect and box your order adequately. All shipping rates are based on products shipped by PotterUpper.com on its accounts. Requests for shipping on customer accounts or signature required will be handled only upon communication and approval by us. These special arrangements will incur a separate handling fee for adequately protecting and boxing the order, which will be communicated before purchase.