Return Policy

Plant accessories (pots, trellis)

We accept returns only after communication and acceptance by us. We must receive the product in its original, undamaged, unused condition within 30 days from the date of purchase. Please be advised that liquids are not returnable. You are responsible for the costs associated with the return. Upon receipt of the returned product, we will promptly issue a refund to the account used for the purchase for the amount of the product, not including the original shipping.

Plants and Tissue Culture Packs

Non-returnable, please make sure you are familiar with tissue culture acclimation.

On Sale Items

All sales are final

Damages

Plants are shipped at the buyer’s risk. We are not responsible for damage that may occur during transit or for weather-related damage (cold, heat, rain or delays). Shipping is stressful for plants, and yellowing leaves and broken stems are common. By ordering, buyers accept the risks of shipping and weather, and plants that arrive dead or damaged because of shipping or weather are not covered.

Supplies (pots, trellis) that arrive broken: contact us right away and keep the box and packing materials. Photos of the box (outside and inside) and a video of the product are required for every claim. We will issue a full refund for the broken supply item.

Auctions

Auction purchases are final. Bids are binding, and the winner must pay within 24 hours of receiving the invoice. Buyers pay for shipping.