Thank you for shopping at Potter Upper. To ensure your live plants arrive in the best possible condition, please review our specialized shipping schedule and terms.

1. Live Plant Shipping Schedule

• Shipping Days: We only ship live plants on Mondays and Tuesdays.

• Why? This strict window prevents your plants from being held in dark, unventilated carrier warehouses over the weekend, ensuring a faster, safer journey.

• Processing Time: Orders placed after Tuesday morning will automatically ship the following Monday.

2. Weather Protection & Thermal Insurance

Live plants are perishable and highly sensitive to extreme temperatures.

• Buyer Responsibility: It is the buyer’s sole responsibility to monitor their local weather and purchase heat packs, cold/heat insulation, or expedited shipping upgrades available at checkout.

• Damage Claims: We are not liable for transit damage caused by freezing temperatures or extreme heat if the appropriate climate protection was not added to the order by the buyer.

3. Shipping Stress & Buyer’s Risk

Transit is inherently stressful for live plants. By purchasing a live plant to be shipped, you acknowledge and accept the following conditions:

• Natural Cosmetics: Minor cosmetic imperfections—such as light yellowing, dropped foliage, or a broken leaf or stem—are common occurrences during transit and are considered part of the normal risk of shipping live flora.

• Acclimation: With proper care and acclimation, your plant will quickly bounce back and resume healthy growth.

• Final Sale: All live plant sales travel at the buyer’s risk.

4. Carrier Disclaimers & Tracking

Once a package is handed over to the carrier (UPS/USPS), transit delays, lost packages, or rough handling are outside of our direct control. You will receive a tracking number via email as soon as your label is printed so you can monitor its arrival in real-time.