Return Policy

Plant accessories (pots, trellis)

We accept returns only after communication and acceptance by us. We must receive the product in its original, undamaged, unused condition within 30 days from the date of purchase. Please be advised that liquids are not returnable. You are responsible for the costs associated with the return. There is a 20% restocking fee for all returned items. Upon receipt of the returned product, we will promptly issue a refund to the account used for the purchase for the amount of the product, not including the original shipping.

Seed packets

No returns and refunds for personalized items. You can cancel your order. If we have not started creating your proof, we will refund you fully. If you cancel after receiving your first proof, a 20% cancelation fee will be charged.

Merchandise (tote bags)

You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time, have already been invested. At this point, it’s unlikely that a cancelation is possible.

For damaged items, please provide photo evidence and we will replace your item.

Plants and Tissue Culture Packs

Non-returnable, please make sure you are familiar with tissue culture acclimation.

On Sale Items

All sales are final

Damages

Damage can occur during shipping. Should items purchased be damaged upon delivery, you must contact us immediately and keep the damaged item and the container it came in (with packing materials). Please send photos. We will investigate the situation and refund or replace the said item(s) at our discretion. If the order were shipped using our account, we would take responsibility for the damaged item, send the replacement item, or provide a refund (whichever is applicable). If the order were shipped to your account, you would be responsible for recovering damages from the carrier/shipper. We will, of course, assist in replacing said product once it has been paid for and you have made shipping arrangements.